Clear options after purchase.

You may request a change-of-mind return within 7 calendar days from the day you receive the PC. The PC must be returned complete, with its included accessories and items, in materially the same condition as when you received it, and without customer-caused damage. No restocking fee is charged under this launch policy. A change-of-mind return is separate from a warranty claim.

A defective or nonconforming PC should be handled under the 30-Day Limited Hardware Warranty, not the change-of-mind return policy. Contact Reforged PCs first so diagnosis, repair, an equivalent replacement component, a replacement system, or another applicable remedy can be considered.

If you need to cancel before the handoff, contact Reforged PCs. A paid order can be cancelled and refunded before pickup or delivery once we confirm it with you; there is no automatic instant refund, and a cancelled PC goes back through our own checks before it is offered to anyone else.

If you paid and the PC was never handed over, the payment can be refunded in full once Reforged PCs confirms the order is closed. Your payment record stays intact, and the PC is not offered to another customer until the refund is settled.

A refund, partial or full, goes back the way you paid: to your card for a card payment, or in cash for a cash purchase. We confirm the amount with you before it is issued. A card refund appears on your statement on your card issuer's timeline, usually a few business days.

Use the contact page with the build name, the date you received it, and the reason for your request. Do not include card numbers or other payment secrets.