Returns + refunds
Clear options after purchase.
Change-of-mind returns and defect claims are separate paths. Reforged PCs handles each deliberately, with the delivery date, condition of the PC, and authoritative payment status in view.
Change-of-mind returns
You may request a change-of-mind return within 7 calendar days from delivery. The PC must be returned complete, with its included accessories and items, in materially the same condition as delivered, and without customer-caused damage. No restocking fee is charged under this launch policy. A change-of-mind return is separate from a warranty claim.
Defects and nonconforming systems
A defective or nonconforming PC should be handled under the 30-Day Limited Hardware Warranty, not the change-of-mind return policy. Contact Reforged PCs first so diagnosis, repair, an equivalent replacement component, a replacement system, or another applicable remedy can be considered.
Before delivery
If you need to cancel before handoff, contact Reforged PCs. A paid order may be cancelled or refunded before delivery through the established admin and Stripe workflow when approved. There is no automatic instant-refund promise, and cancellation does not automatically make the PC available again.
Paid but not delivered
A confirmed payment can be refunded through the approved payment workflow when Reforged PCs authorizes it. The original payment history remains preserved, and a refunded PC is not automatically relisted or released for another customer.
Partial and full refunds
Where approved, Reforged PCs may process a partial or full refund through the original Stripe payment. The final payment state and refunded amount are confirmed through Stripe webhook reconciliation. Processing time is not guaranteed here because it depends on Stripe and the payment method.
Request help
Use the contact page with the build name, delivery date, and reason for your request. Do not include card numbers or other payment secrets.